FAQ'S
Frequently Asked Questions
What if I have to cancel my reservation?
The 50% deposit is NON-REFUNDABLE. If you cancel your order-for any reason, no refunds are offered. Certain exclusions apply. Please refer to the company’s Terms & Policies for more clarification on this.
How do I place an order?
Orders can be placed by phone, email or on our website. Once we collect information about your event (date, time, location, venue details, quantities and fabrics) we will put together your contract and quote for you to review. To confirm an order, once sent, you must sign the contract within 2 business days and remit your 50% deposit and refundable damage deposit. Orders are not confirmed and will not be held without a signed contract and a paid deposit.
What are your payment terms?
A 50% deposit is required at the time of your reservation as well as $75. damage deposit that will be funded after your event barring no damages are determined. All balances must be paid in full 21 days prior to delivery. Any orders placed for events 2 months or less away will require full payment at the time of reservation.
Do I have to pay for linens that I don’t use?
Yes, once orders are placed and delivered, your order is considered final. We regret that we are unable to offer any refunds or partial credits for any unused items.
How far in advance do I need to reserve linens for my Event?
We recommend that you reserve your event at least 3 months prior to your event. While we have an extensive selection of products, some of them do rent out for specific dates and become increasingly unavailable. Therefore, to ensure the color(s) and styles that you want are available, we recommend as much time as possible.
How many table linens do I need?
For your guest tables, you will need to decide how many guests per table x number of tables. Always round up.
Ex: You have 75 guests. Each table holds 8 guests. You will need 10 tables. 10 tables x 8 guests each=80 chairs.
Other covered tables to consider are: head/sweetheart table, cake table, gift table, DJ table, favor table, sweet bar table, memorial table, and food tables.
Always check with your caterer to see if they provide their own food table linens. If not, ask them to help you determine what type of table linens you will need as well as what size and how many you need to order. **Please note: any damages created by your caterer will be your responsibility. It is a good idea to let your caterer know this beforehand.
How will my linens arrive? Do they need to be ironed?
Your linens will arrive neatly pressed and hung. Please DO NOT iron any of our products as they can and often do get ruined by doing so. As tempting as it may be to iron a fun napkin fold, this will ruin the napkin and thus render it unusable for any other client.
Do I need to clean or wash the linens when I am done?
No, you are not responsible for cleaning your linens prior to returning to us. Please remove the food and debris from all linen products (tablecloths, runners, etc). We also request that you untie your sashes prior to returning. Food left on the linen will mold, so please be sure to shake/brush ALL food items off the linens. If they get damp, please allow them to AIR DRY ONLY. Linens that are returned with Mold and Mildew on them cannot be cleaned and the customer will be required to pay a replacement cost as stated in the contract.
What happens if we are required to have everything out of the venue immediately after the party?
Your rental period is for 72 hours. This allows for one day after your event to get all items returned. Arrangements will be made for items to be picked up either the day of the event, or the day after. After hours, Sunday or holiday pick-ups can be arranged for an additional fee.
What time will my rental arrive?
Delivery/pick-up schedules cannot be completed accurately until all orders are finalized and therefore are not attempted until the preceding day. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or even a shuffling of the delivery schedule. We will make every sincere effort to estimate the time of our arrival based on the information that is available at the time of scheduling.
Question: Can I change the quantity of chair covers that I have ordered?
Reserved linens may be adjusted up to 3 weeks before your event.
What size linens do I need?
It will really depend on the kind of look you want for your event. Floor length linens give a more formal look. Lap-length linens are budget friendly while still making a statement. When thinking about your linen measurements, think of these 3 things:
1. What size and shape are my tables?
2. What length do I want my linens to be?
3. What is my budget?